Shipping policy
Last updated: March 29, 2025
At Jeph Design, we are committed to shipping your orders quickly, securely, and with care. Please read our updated shipping policy to understand our process, delivery timelines, and responsibilities.
1.- Order Processing Time
All orders are typically processed within 1 to 2 business days after payment confirmation. During high-demand periods, processing times may be slightly extended. We will notify you of any unusual delays.
2.- Shipping Areas
We currently offer shipping to the following regions and countries:
Europe: Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom
Asia: Israel, Japan, Malaysia, Singapore, South Korea, United Arab Emirates
Oceania: Australia, New Zealand
North America: United States, Canada, Mexico
Caribbean and Central America: Bahamas, Barbados, Belize, Bermuda, British Virgin Islands, Costa Rica, Curaçao, Dominican Republic, El Salvador, Grenada, Guadeloupe, Guatemala, Honduras, Jamaica, Martinique, Montserrat, Nicaragua, Panama, Sint Maarten, Saint Barthélemy, Saint Kitts and Nevis, Saint Lucia, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, Trinidad and Tobago, Turks and Caicos Islands
Please note that delivery times and shipping fees may vary depending on the destination.
3.- Shipping Fees
Shipping fees are automatically calculated at checkout based on the weight and size of your items, the shipping destination, and the selected delivery method. All applicable fees will be displayed before you confirm your order.
4.- Estimated Delivery Times
UPS Worldwide Saver: 2 to 5 business days
UPS Worldwide Expedited: 4 to 7 business days
UPS Worldwide Express: 1 to 3 business days
Please note: These delivery times are estimates only and may vary due to customs clearance or unexpected delays.
5.- Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your shipment directly on the UPS website.
6.- Delivery Issues
Incorrect or incomplete address: Jeph Design is not responsible for delivery issues caused by incorrect or incomplete address details provided by the customer. Please ensure your address is accurate before finalizing your order.
Lost or damaged packages: If your package is lost or damaged during shipment, please contact us immediately at contact@jephdesign.com. We will investigate the issue and follow up with the carrier.
7.- Customs and Import Taxes
For shipments to countries outside the United States, customs duties or import taxes may be applied by local authorities upon arrival. These charges are the responsibility of the customer. Jeph Design is not responsible for any additional customs fees.
8.- Returns and Exchanges
If you experience any issues with your order, please refer to our return policy for more information on return and exchange conditions.
9.- Contact
If you have any questions regarding our shipping policy, feel free to contact us at contact@jephdesign.com. We are happy to assist you!